WebNov 16, 2024 · You can transfer conversations to and from agents only, not bots. From the dashboard view selector in Omnichannel for Customer Service, select the Omnichannel Ongoing Conversations dashboard. Select a conversation in the Active or Waiting state, and then select Transfer. In the Transfer conversations dialog box, select an agent from the … WebCDW Canada Customer Support. We're here to help. Let us help you find what you're looking for. Customer Service Response Update: Please be advised that due to increased contact volume, we are experiencing longer than usual wait times if you call (1-800)972-3922 option 6 or email us [email protected].
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